{ "id": "153486", "key": "AC-853", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "11", "description": "Is not a bug in our product", "name": "Not Our Bug" }, "resolutiondate": "2015-12-10T12:06:13.000+0000", "created": "2015-11-30T10:19:43.000+0000", "labels": [], "versions": [ { "id": "17035", "name": "Appcelerator Studio 4.4.0", "archived": false, "released": false } ], "issuelinks": [], "assignee": { "name": "mrahman", "key": "mrahman", "displayName": "Mostafizur Rahman", "active": true, "timeZone": "Asia/Dhaka" }, "updated": "2016-03-08T07:37:08.000+0000", "status": { "description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.", "name": "Resolved", "id": "5", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [], "description": "h3. Steps to Reproduce\r\nJust installed at fresh copy of Appcelerator Studio.\r\nCreated a new project. Enabled Appcelerator services.\r\nEverything worked fine.\r\nNow a couple of days later, Studio keeps saying that there is an update:\r\nAppcelerator CLI Core (Required) Version N/A (see atached file)\r\nI can install the update but necxt time i restart Studio. Studioasks me to update again.\r\nNow every time i edit my tiapp.xml file it tels me that:\r\nThe app is registered with an organization you are not part of. (see atached file)\r\nAnd thats just not true.\r\n\r\nh3. Actual Result\r\nN/A\r\n\r\nh3. Expected Result\r\nN/A", "attachment": [ { "id": "57627", "filename": ".log", "author": { "name": "thomas.neerup@eg.dk", "key": "thomas.neerup@eg.dk", "displayName": "Thomas Neerup", "active": true, "timeZone": "Europe/Copenhagen" }, "created": "2015-11-30T10:19:45.000+0000", "size": 51662, "mimeType": "text/plain" }, { "id": "57628", "filename": "diagnostic1573212578999312601.log", "author": { "name": "thomas.neerup@eg.dk", "key": "thomas.neerup@eg.dk", "displayName": "Thomas Neerup", "active": true, "timeZone": "Europe/Copenhagen" }, "created": "2015-11-30T10:19:51.000+0000", "size": 143512, "mimeType": "text/plain" }, { "id": "57629", "filename": "Screen Shot 2015-11-30 at 11.03.46.png", "author": { "name": "thomas.neerup@eg.dk", "key": "thomas.neerup@eg.dk", "displayName": "Thomas Neerup", "active": true, "timeZone": "Europe/Copenhagen" }, "created": "2015-11-30T10:19:53.000+0000", "size": 24096, "mimeType": "image/png" }, { "id": "57630", "filename": "Screen Shot 2015-11-30 at 11.04.15.png", "author": { "name": "thomas.neerup@eg.dk", "key": "thomas.neerup@eg.dk", "displayName": "Thomas Neerup", "active": true, "timeZone": "Europe/Copenhagen" }, "created": "2015-11-30T10:19:55.000+0000", "size": 70573, "mimeType": "image/png" } ], "flagged": false, "summary": "tiapp.xml editor fails to load 'Appcelerator Platform Services' info", "creator": { "name": "thomas.neerup@eg.dk", "key": "thomas.neerup@eg.dk", "displayName": "Thomas Neerup", "active": true, "timeZone": "Europe/Copenhagen" }, "subtasks": [], "reporter": { "name": "thomas.neerup@eg.dk", "key": "thomas.neerup@eg.dk", "displayName": "Thomas Neerup", "active": true, "timeZone": "Europe/Copenhagen" }, "environment": null, "comment": { "comments": [ { "id": "371655", "author": { "name": "aislam", "key": "aislam", "displayName": "Aminul Islam", "active": false, "timeZone": "Etc/GMT-6" }, "body": "Hi ,\r\nPlease run the command below and let us know.\r\nStep 1 :\r\n{code}\r\n[sudo] npm install -g appcelerator\r\nappc use latest\r\n{code}\r\nStep 2 :\r\n{code}\r\nappc logout -D\r\nappc login # reauthenticate again with access code\r\n{code}\r\n\r\nCould you please share with us your appcelerator plan / entitlements. ? \r\n\r\nThanks\r\n", "updateAuthor": { "name": "aislam", "key": "aislam", "displayName": "Aminul Islam", "active": false, "timeZone": "Etc/GMT-6" }, "created": "2015-11-30T14:53:58.000+0000", "updated": "2015-11-30T14:53:58.000+0000" }, { "id": "371777", "author": { "name": "thomas.neerup@eg.dk", "key": "thomas.neerup@eg.dk", "displayName": "Thomas Neerup", "active": true, "timeZone": "Europe/Copenhagen" }, "body": "Hi... \r\n\r\nAbout the problem with not being able to se the \"Appcelerator Platform Services info\" it seems to be a problem that comes and goes... \r\nThere is som lines in the .log file with errors... \r\n\r\nI have the indie plan.\r\n\r\n*About the update that keeps showing up:*\r\nI get the following output when i call \"sudo npm install -g appcelerator\"\r\nNot sure if I have to worry about it?\r\nAnd the Update keeps appearing...\r\n\r\n_mymachine:~ neerup$ sudo npm install -g appcelerator\r\nPassword:\r\n/usr/local/bin/appc -> /usr/local/lib/node_modules/appcelerator/bin/appc\r\n/usr/local/bin/appcelerator -> /usr/local/lib/node_modules/appcelerator/bin/appc\r\nnpm WARN unmet dependency /usr/local/lib/node_modules/npm/node_modules/npmconf requires semver@'2' but will load\r\nnpm WARN unmet dependency /usr/local/lib/node_modules/npm/node_modules/semver,\r\nnpm WARN unmet dependency which is version 5.0.3\r\nnpm WARN unmet dependency /usr/local/lib/node_modules/npm/node_modules/npmconf requires uid-number@'0.0.5' but will load\r\nnpm WARN unmet dependency /usr/local/lib/node_modules/npm/node_modules/uid-number,\r\nnpm WARN unmet dependency which is version 0.0.6\r\nnpm WARN unmet dependency /usr/local/lib/node_modules/npm/node_modules/read-package-json/node_modules/normalize-package-data requires semver@'2 || 3' but will load\r\nnpm WARN unmet dependency /usr/local/lib/node_modules/npm/node_modules/semver,\r\nnpm WARN unmet dependency which is version 5.0.3\r\nappcelerator@4.2.2 /usr/local/lib/node_modules/appcelerator\r\nā””ā”€ā”€ semver@3.0.1_", "updateAuthor": { "name": "thomas.neerup@eg.dk", "key": "thomas.neerup@eg.dk", "displayName": "Thomas Neerup", "active": true, "timeZone": "Europe/Copenhagen" }, "created": "2015-12-01T12:20:08.000+0000", "updated": "2015-12-01T12:20:08.000+0000" }, { "id": "372020", "author": { "name": "aislam", "key": "aislam", "displayName": "Aminul Islam", "active": false, "timeZone": "Etc/GMT-6" }, "body": "Hi ,\r\nTry a clean install of your Appc CLI:\r\n\r\nUninstall Appc CLI from NPM global path *npm uninstall -g appcelerator*\r\nRemove Appc CLI installed locally *rm -rf .appcelerator*\r\nCache clean from NPM *npm cache clean*\r\nThen, reinstall Appc CLI from NPM *npm install -g appcelerator*\r\nRun *setup appc setup*\r\n\r\nThanks", "updateAuthor": { "name": "aislam", "key": "aislam", "displayName": "Aminul Islam", "active": false, "timeZone": "Etc/GMT-6" }, "created": "2015-12-03T07:18:33.000+0000", "updated": "2015-12-03T07:18:33.000+0000" }, { "id": "372034", "author": { "name": "thomas.neerup@eg.dk", "key": "thomas.neerup@eg.dk", "displayName": "Thomas Neerup", "active": true, "timeZone": "Europe/Copenhagen" }, "body": "Hi... \r\nTried uninstalling but it did not help...\r\n\r\nIn my desperation did:\r\nrm -rf ~/.appcelerator\r\nrm -rf ~/.titanium\r\nsudo npm uninstall -g titanium\r\nsudo npm uninstall -g alloy\r\nsudo npm uninstall -g acs\r\nsudo npm uninstall -g appcelerator\r\nI uninstalled Studio, all npm packages, npm itself and node.\r\n\r\nTried to install Studio but it failed...\r\nInstalled node 4.2.2 from nodejs.org\r\nInstalled Studio with succes\r\nAnd now it seems to be working...\r\n\r\nThanks\r\n", "updateAuthor": { "name": "thomas.neerup@eg.dk", "key": "thomas.neerup@eg.dk", "displayName": "Thomas Neerup", "active": true, "timeZone": "Europe/Copenhagen" }, "created": "2015-12-03T09:32:51.000+0000", "updated": "2015-12-03T09:32:51.000+0000" } ], "maxResults": 5, "total": 5, "startAt": 0 } } }