{ "id": "132461", "key": "AC-878", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "12217", "key": "AC", "name": "Appcelerator - INBOX", "projectCategory": { "id": "10000", "description": "", "name": "Customer Service" } }, "resolution": { "id": "8", "description": "", "name": "Needs more info" }, "resolutiondate": "2014-08-10T07:59:10.000+0000", "created": "2014-07-01T14:32:42.000+0000", "labels": [], "versions": [], "issuelinks": [ { "id": "41555", "type": { "id": "10003", "name": "Relates", "inward": "relates to", "outward": "relates to" }, "inwardIssue": { "id": "137104", "key": "AC-1057", "fields": { "summary": "Cannot update Titanium Studio", "status": { "description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.", "name": "Resolved", "id": "5", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false } } } } ], "assignee": { "name": "mpmiranda", "key": "mpmiranda", "displayName": "Mauro Parra-Miranda", "active": true, "timeZone": "America/Mexico_City" }, "updated": "2016-03-08T07:37:10.000+0000", "status": { "description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.", "name": "Closed", "id": "6", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [], "description": "h3. Steps to Reproduce\r\nWhen prompted to install 3.3.x update:\r\nSelect install. \r\nInstall fails with error\r\nTried following directions given from this wiki page with no success\r\nhttp://docs.appcelerator.com/titanium/3.0/#!/guide/Errors_While_Updating\r\n\r\nh3. Actual Result\r\nError:\r\nError encountered during update\r\nOperation details\r\nCannot complete the install because of a conflicting dependency.\r\nSoftware being installed: Titanium Studio Root Files 3.3.0.201406271151-27062014115140 (com.appcelerator.titanium.rcp.product.root.feature.feature.group 3.3.0.201406271151-27062014115140)\r\nSoftware currently installed: Titanium Studio 3.3.0.201405271641-27052014164146 (com.appcelerator.titanium.rcp.product 3.3.0.201405271641-27052014164146)\r\nOnly one of the following can be installed at once: \r\ncom.appcelerator.titanium.rcp.product.root.feature_root 3.3.0.201406271151-27062014115140\r\ncom.appcelerator.titanium.rcp.product.root.feature_root 3.3.0.201405271641-27052014164146\r\nCannot satisfy dependency:\r\nFrom: Titanium Studio 3.3.0.201405271641-27052014164146 (com.appcelerator.titanium.rcp.product 3.3.0.201405271641-27052014164146)\r\nTo: com.appcelerator.titanium.rcp.product.root.feature.feature.group [3.3.0.201405271641-27052014164146]\r\nCannot satisfy dependency:\r\nFrom: Titanium Studio Root Files 3.3.0.201405271641-27052014164146 (com.appcelerator.titanium.rcp.product.root.feature.feature.group 3.3.0.201405271641-27052014164146)\r\nTo: com.appcelerator.titanium.rcp.product.root.feature_root [3.3.0.201405271641-27052014164146]\r\nCannot satisfy dependency:\r\nFrom: Titanium Studio Root Files 3.3.0.201406271151-27062014115140 (com.appcelerator.titanium.rcp.product.root.feature.feature.group 3.3.0.201406271151-27062014115140)\r\nTo: com.appcelerator.titanium.rcp.product.root.feature_root [3.3.0.201406271151-27062014115140]\r\n\r\nh3. Expected Result\r\nInstall updated version", "attachment": [ { "id": "49404", "filename": "TiStudioLog.txt", "author": { "name": "mjstelly_ta", "key": "mjstelly_ta", "displayName": "Michael Stelly", "active": true, "timeZone": "America/New_York" }, "created": "2014-07-01T14:41:25.000+0000", "size": 6148, "mimeType": "text/plain" } ], "flagged": false, "summary": "Cannot update Studio", "creator": { "name": "mjstelly_ta", "key": "mjstelly_ta", "displayName": "Michael Stelly", "active": true, "timeZone": "America/New_York" }, "subtasks": [], "reporter": { "name": "mjstelly_ta", "key": "mjstelly_ta", "displayName": "Michael Stelly", "active": true, "timeZone": "America/New_York" }, "environment": "Titanium Studio 3.3.1", "comment": { "comments": [ { "id": "311796", "author": { "name": "mjstelly_ta", "key": "mjstelly_ta", "displayName": "Michael Stelly", "active": true, "timeZone": "America/New_York" }, "body": "Refreshed log file with only most recent entries", "updateAuthor": { "name": "mjstelly_ta", "key": "mjstelly_ta", "displayName": "Michael Stelly", "active": true, "timeZone": "America/New_York" }, "created": "2014-07-01T14:41:25.000+0000", "updated": "2014-07-01T14:41:25.000+0000" }, { "id": "314901", "author": { "name": "mpmiranda", "key": "mpmiranda", "displayName": "Mauro Parra-Miranda", "active": true, "timeZone": "America/Mexico_City" }, "body": "Hello,\r\nwhich sources do you have for update? I mean, are you mixing testing with release? \r\n\r\nBest Regards! ", "updateAuthor": { "name": "mpmiranda", "key": "mpmiranda", "displayName": "Mauro Parra-Miranda", "active": true, "timeZone": "America/Mexico_City" }, "created": "2014-07-18T22:36:11.000+0000", "updated": "2014-07-18T22:36:11.000+0000" }, { "id": "315007", "author": { "name": "mjstelly_ta", "key": "mjstelly_ta", "displayName": "Michael Stelly", "active": true, "timeZone": "America/New_York" }, "body": "Mauro,\r\nI can't remember why, but at some point I did update to 3.3 RC on this machine. It's the only instance of Studio that's giving me problems. My other machine, on which I didn't install the RC, is fine. Is there a way to rollback or some how resolve this conflict? It hasn't affected my use of Studio, but it is an annoyance.", "updateAuthor": { "name": "mjstelly_ta", "key": "mjstelly_ta", "displayName": "Michael Stelly", "active": true, "timeZone": "America/New_York" }, "created": "2014-07-21T13:09:24.000+0000", "updated": "2014-07-21T13:09:24.000+0000" }, { "id": "315053", "author": { "name": "mpmiranda", "key": "mpmiranda", "displayName": "Mauro Parra-Miranda", "active": true, "timeZone": "America/Mexico_City" }, "body": "Hello,\r\n\r\nthe only option will be removing the current Ti Studio and then reinstall the previous version.\r\n\r\nBest Regards,\r\nMauro ", "updateAuthor": { "name": "mpmiranda", "key": "mpmiranda", "displayName": "Mauro Parra-Miranda", "active": true, "timeZone": "America/Mexico_City" }, "created": "2014-07-21T16:59:32.000+0000", "updated": "2014-07-21T16:59:32.000+0000" }, { "id": "317855", "author": { "name": "mpmiranda", "key": "mpmiranda", "displayName": "Mauro Parra-Miranda", "active": true, "timeZone": "America/Mexico_City" }, "body": "Can't reproduce. ", "updateAuthor": { "name": "mpmiranda", "key": "mpmiranda", "displayName": "Mauro Parra-Miranda", "active": true, "timeZone": "America/Mexico_City" }, "created": "2014-08-10T07:59:10.000+0000", "updated": "2014-08-10T07:59:10.000+0000" } ], "maxResults": 5, "total": 5, "startAt": 0 } } }