{
	"id": "147040",
	"key": "AC-89",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "5",
			"description": "All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.",
			"name": "Cannot Reproduce"
		},
		"resolutiondate": "2015-11-10T05:59:40.000+0000",
		"created": "2015-04-17T10:36:33.000+0000",
		"labels": [],
		"versions": [],
		"issuelinks": [],
		"assignee": {
			"name": "mrahman",
			"key": "mrahman",
			"displayName": "Mostafizur Rahman",
			"active": true,
			"timeZone": "Asia/Dhaka"
		},
		"updated": "2015-11-10T05:59:40.000+0000",
		"status": {
			"description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.",
			"name": "Resolved",
			"id": "5",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14552",
				"name": "Appcelerator CLI",
				"description": "Please enter tickets related to Tooling and the CLI here"
			},
			{
				"id": "14551",
				"name": "Studio",
				"description": "Please enter tickets related to Titanium Studio here."
			}
		],
		"description": "Cannot login to the Apcelerator Platform through Appcelerator Studio or CLI.\r\nIn both cases an error is returned from the API:\r\nStudio:\r\n(Build 4.0.1.1428673626) [ERROR]  ERROR  | [ERROR] Invalid Appcelerator 360 Login Credentials. Check your username and password and try again.\r\nCLI:\r\nERROR  | [ERROR] Invalid Appcelerator 360 Login Credentials. Check your username and password and try again.\r\n\r\nIt's possible to login to the dashboard using the same credentials. I use wrong credentials the error is different:\r\nInvalid Appcelerator ID and password combination.\r\n\r\nI have Titanium Studio installed.\r\nSteps taken:\r\n1- deleted .appcelerator directory in $HOME\r\n2- Updated Java to 1.8 including dev tools\r\n3- Manually installed CLI npm install -g appcelerator\r\n4- appc use latest\r\n5- appc setup\r\n\r\nI logged out just in case and reattempted to login, but the issue persists.\r\ndoing appc login -l trace shows an output which looks ok, except for the following, right before the login exception:\r\n\r\nloading org list...\r\nsetting org: undefined\r\n\r\nI've also did the setup from a clean newly created computer profile (on the same Macbook), but same results.",
		"attachment": [],
		"flagged": false,
		"summary": "Cannot login to the Appcelerator Platform through Studio of CLI: Invalid Appcelerator 360 Login Credentials",
		"creator": {
			"name": "rlustemberg",
			"key": "rlustemberg",
			"displayName": "Richard Lustemberg",
			"active": true,
			"timeZone": "Europe/Berlin"
		},
		"subtasks": [],
		"reporter": {
			"name": "rlustemberg",
			"key": "rlustemberg",
			"displayName": "Richard Lustemberg",
			"active": true,
			"timeZone": "Europe/Berlin"
		},
		"environment": "OSX 10.10.2",
		"comment": {
			"comments": [
				{
					"id": "350441",
					"author": {
						"name": "rlustemberg",
						"key": "rlustemberg",
						"displayName": "Richard Lustemberg",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"body": "Hi:\r\nI'm still unable to login.\r\nI hope you can find the time to figure out what's going on.\r\nThanks in advance!",
					"updateAuthor": {
						"name": "rlustemberg",
						"key": "rlustemberg",
						"displayName": "Richard Lustemberg",
						"active": true,
						"timeZone": "Europe/Berlin"
					},
					"created": "2015-04-22T21:11:55.000+0000",
					"updated": "2015-04-22T21:11:55.000+0000"
				},
				{
					"id": "352363",
					"author": {
						"name": "wluu",
						"key": "wluu",
						"displayName": "Wilson Luu",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Hi [~rlustemberg],\r\n\r\nThis issue was caused by special characters in the password that you passed in during login. And, this was fixed in the latest Appc CLI builds: Appc CLI Registry (0.2.282) and Appc CLI NPM (0.3.55). \r\n\r\nCan you download the latest Appc CLI and try again?\r\n\r\nThanks,\r\nWilson\r\n",
					"updateAuthor": {
						"name": "wluu",
						"key": "wluu",
						"displayName": "Wilson Luu",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2015-05-12T23:49:07.000+0000",
					"updated": "2015-05-12T23:49:07.000+0000"
				},
				{
					"id": "363766",
					"author": {
						"name": "rmitro",
						"key": "rmitro",
						"displayName": "Rakhi Mitro",
						"active": false,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Hello,\r\n\r\nTested this issue. This is not a bug  in  latest Appcelerator version. Not sure if this is still an issue for you. It doesn't appear to be based on our latest tests.Please follow the steps below and let us know. Now Titanium Studio has been retired in favor of  [Appcelerator Studio |https://web.appcelerator.com/product/studio], part of Appcelerator platform. So you have to install Appcelerator studio.\r\n\r\nPlease follow the steps below and let us know.\r\n\r\n1.Check if Java JDK is installed: *java --version* (if not installed you can download it from [here |http://www.oracle.com/technetwork/java/javase/downloads/jdk7-downloads-1880260.html] )\r\n 2. Ensure that you have Node. JS installed:  *node --version*(if not installed, then you can download it from [here| https://web.appcelerator.com/product/cli])\r\n3. Install the Appcelerator CLI:  *npm install appcelerator -g*\r\n4. appc setup\r\nLogin to  Appcelerator Studio from terminal using below command and then open your Studio:\r\n*appc login*\r\n*If the problem still persist then:*\r\n*Uninstall SDK:*\r\nappc ti sdk uninstall (SDK version)\r\n*Install SDK:*\r\nappc ti sdk install latest or\r\nappc use latest\r\n\r\n\r\n5.You can get more logging by using the *appc login -l* trace option.\r\n{code}\r\nsetting org: UTC Associates Inc\r\n{ success: true,\r\n  message: 'Welcome back, rmitro@appcelerator.com! You are now logged in.' }\r\nfound existing auth /Users/user/.appcelerator/.820846963fd6dd1fb71d1afef4b570e1129177f6.auth\r\nfound existing developer cert /Users/user/.appcelerator/.b902374034e4329333b2ddc6a57aeb1a8bfdff0a.pem\r\nrmitro@appcelerator.com logged into organization UTC Associates Inc [100000429]\r\n{code}\r\n\r\nThanks",
					"updateAuthor": {
						"name": "mrahman",
						"key": "mrahman",
						"displayName": "Mostafizur Rahman",
						"active": true,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2015-09-14T09:00:44.000+0000",
					"updated": "2015-11-10T05:59:29.000+0000"
				}
			],
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}