{
	"id": "129773",
	"key": "AC-923",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "12217",
			"key": "AC",
			"name": "Appcelerator - INBOX",
			"projectCategory": {
				"id": "10000",
				"description": "",
				"name": "Customer Service"
			}
		},
		"resolution": {
			"id": "5",
			"description": "All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.",
			"name": "Cannot Reproduce"
		},
		"resolutiondate": "2014-07-14T22:53:46.000+0000",
		"created": "2014-04-29T08:08:55.000+0000",
		"labels": [],
		"versions": [],
		"issuelinks": [],
		"assignee": {
			"name": "mpmiranda",
			"key": "mpmiranda",
			"displayName": "Mauro Parra-Miranda",
			"active": true,
			"timeZone": "America/Mexico_City"
		},
		"updated": "2016-03-08T07:37:14.000+0000",
		"status": {
			"description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.",
			"name": "Closed",
			"id": "6",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "14551",
				"name": "Studio",
				"description": "Please enter tickets related to Titanium Studio here."
			}
		],
		"description": "i've problem when start titanium studio , after successfully install it  when attempting to start it it give me an error message ---------------------------\r\nTitanium Studio\r\n---------------------------\r\nAn error has occurred.  See the log file\r\nc:\\Program Files\\Titanium Studio\\configuration\\1398758735496.log\r\n---------------------------\r\nOK   \r\n---------------------------\r\n\r\n\r\nlog file content are the following :\r\n\r\n!SESSION Tue Apr 29 08:05:35 GMT 2014 ------------------------------------------\r\n!ENTRY org.eclipse.equinox.launcher 4 0 2014-04-29 08:05:35.533\r\n!MESSAGE Exception launching the Eclipse Platform:\r\n!STACK\r\njava.lang.ExceptionInInitializerError\r\n\tat org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:187)\r\n\tat sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)\r\n\tat sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)\r\n\tat sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)\r\n\tat java.lang.reflect.Method.invoke(Unknown Source)\r\n\tat org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:636)\r\n\tat org.eclipse.equinox.launcher.Main.basicRun(Main.java:591)\r\n\tat org.eclipse.equinox.launcher.Main.run(Main.java:1450)\r\nCaused by: java.lang.NullPointerException\r\n\tat java.lang.Class.privateGetDeclaredFields(Unknown Source)\r\n\tat java.lang.Class.getDeclaredFields(Unknown Source)\r\n\tat org.eclipse.osgi.util.NLS.load(NLS.java:306)\r\n\tat org.eclipse.osgi.util.NLS.initializeMessages(NLS.java:144)\r\n\tat org.eclipse.core.runtime.internal.adaptor.EclipseAdaptorMsg.<clinit>(EclipseAdaptorMsg.java:107)\r\n\t... 8 more\r\n\r\n--------------------\r\n\r\ni've tried to uninstall it and re install  it again , and change directory of workspace and add option -clean in the start of TitaniumStudio.ini also -clearPersistedState option , problem still exists .  \r\n\r\nplease help ",
		"attachment": [
			{
				"id": "47821",
				"filename": "tit_issue.png",
				"author": {
					"name": "mohammedalawady",
					"key": "mohammedalawady",
					"displayName": "Mohammed AL-awadi",
					"active": true,
					"timeZone": "Asia/Riyadh"
				},
				"created": "2014-05-04T07:21:39.000+0000",
				"size": 30884,
				"mimeType": "image/png"
			}
		],
		"flagged": false,
		"summary": "Studio initialization error ",
		"creator": {
			"name": "mohammedalawady",
			"key": "mohammedalawady",
			"displayName": "Mohammed AL-awadi",
			"active": true,
			"timeZone": "Asia/Riyadh"
		},
		"subtasks": [],
		"reporter": {
			"name": "mohammedalawady",
			"key": "mohammedalawady",
			"displayName": "Mohammed AL-awadi",
			"active": true,
			"timeZone": "Asia/Riyadh"
		},
		"environment": null,
		"comment": {
			"comments": [
				{
					"id": "303287",
					"author": {
						"name": "ragrawal",
						"key": "ragrawal",
						"displayName": "Ritu Agrawal",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Please confirm the Operating System language on this machine. It would also be helpful to get the Studio log file that you can get from the following menu:  Help -> Studio -> View Log File",
					"updateAuthor": {
						"name": "ragrawal",
						"key": "ragrawal",
						"displayName": "Ritu Agrawal",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-05-02T05:47:16.000+0000",
					"updated": "2014-05-02T05:47:16.000+0000"
				},
				{
					"id": "303304",
					"author": {
						"name": "mohammedalawady",
						"key": "mohammedalawady",
						"displayName": "Mohammed AL-awadi",
						"active": true,
						"timeZone": "Asia/Riyadh"
					},
					"body": "@Ritu  , OS Language is English , OS version windows 7 ultimate , i can't get the sutdio log file , because i can't even open studio ! it happens on studio start ",
					"updateAuthor": {
						"name": "mohammedalawady",
						"key": "mohammedalawady",
						"displayName": "Mohammed AL-awadi",
						"active": true,
						"timeZone": "Asia/Riyadh"
					},
					"created": "2014-05-02T16:27:01.000+0000",
					"updated": "2014-05-02T16:27:01.000+0000"
				},
				{
					"id": "303307",
					"author": {
						"name": "ragrawal",
						"key": "ragrawal",
						"displayName": "Ritu Agrawal",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "If you can attach the screenshot, that would be helpful to diagnose the issue. Also, please attach the output of the following command :\r\n\r\ntitanium info",
					"updateAuthor": {
						"name": "ragrawal",
						"key": "ragrawal",
						"displayName": "Ritu Agrawal",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-05-02T16:56:44.000+0000",
					"updated": "2014-05-02T16:56:44.000+0000"
				},
				{
					"id": "303435",
					"author": {
						"name": "mohammedalawady",
						"key": "mohammedalawady",
						"displayName": "Mohammed AL-awadi",
						"active": true,
						"timeZone": "Asia/Riyadh"
					},
					"updateAuthor": {
						"name": "mohammedalawady",
						"key": "mohammedalawady",
						"displayName": "Mohammed AL-awadi",
						"active": true,
						"timeZone": "Asia/Riyadh"
					},
					"created": "2014-05-04T07:18:35.000+0000",
					"updated": "2014-05-04T07:18:35.000+0000"
				},
				{
					"id": "303436",
					"author": {
						"name": "mohammedalawady",
						"key": "mohammedalawady",
						"displayName": "Mohammed AL-awadi",
						"active": true,
						"timeZone": "Asia/Riyadh"
					},
					"body": "check attachment for screenshot , the log file are the same as on the description ",
					"updateAuthor": {
						"name": "mohammedalawady",
						"key": "mohammedalawady",
						"displayName": "Mohammed AL-awadi",
						"active": true,
						"timeZone": "Asia/Riyadh"
					},
					"created": "2014-05-04T07:21:39.000+0000",
					"updated": "2014-05-04T07:22:37.000+0000"
				},
				{
					"id": "308410",
					"author": {
						"name": "cakerman",
						"key": "cakerman",
						"displayName": "Claudio Akerman",
						"active": true,
						"timeZone": "America/Sao_Paulo"
					},
					"body": "I had the same problem and fixed it installing Windows x86 Java 7 Development Kit.",
					"updateAuthor": {
						"name": "cakerman",
						"key": "cakerman",
						"displayName": "Claudio Akerman",
						"active": true,
						"timeZone": "America/Sao_Paulo"
					},
					"created": "2014-06-11T00:44:41.000+0000",
					"updated": "2014-06-11T00:44:41.000+0000"
				},
				{
					"id": "308509",
					"author": {
						"name": "ragrawal",
						"key": "ragrawal",
						"displayName": "Ritu Agrawal",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Thanks Claudio.\r\n\r\nMohammed - Can you please install Windows x86 Java 7 Development Kit as suggested by Claudio and see if it helps resolves the issue?",
					"updateAuthor": {
						"name": "ragrawal",
						"key": "ragrawal",
						"displayName": "Ritu Agrawal",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2014-06-11T18:45:05.000+0000",
					"updated": "2014-06-12T04:25:17.000+0000"
				}
			],
			"maxResults": 8,
			"total": 8,
			"startAt": 0
		}
	}
}