[TIMOB-23617] One specific device get incompatible problem
| GitHub Issue | n/a |
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| Type | Story |
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| Priority | None |
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| Status | Closed |
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| Resolution | Fixed |
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| Resolution Date | 2018-12-11T22:51:53.000+0000 |
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| Affected Version/s | n/a |
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| Fix Version/s | n/a |
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| Components | n/a |
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| Labels | n/a |
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| Reporter | Shuo Liang |
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| Assignee | Unknown |
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| Created | 2016-07-09T05:05:42.000+0000 |
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| Updated | 2018-12-11T22:51:53.000+0000 |
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Description
Customer get the following problem, One specific device (belong to a their client) get incompatible problem when try to download app from google store. (attached screen)
But I can't find any reason why, they did no use any tage.
Please help to address this, or and idea will be help. (attached tiapp.xml file and Androidmanifest.XML file in case)
Device Info
Model: Vodacom Smart Kicka
Location: South Africa
Android version: Android 4.4 Kitkat
Attachments
[~sliang] Could you provide more device info? Eg. Exact Model number etc etc. Also what settings or restrictions did they put in their Google Play store? Certain settings might prevent a user from downloading an app as well. eg Country restriction, etc etc.
Assuming that there isn't anything wrong with the settings as well as the phone, perhaps that particular device is in a weird state. http://stackoverflow.com/a/25738830/6207774 {quote} Try clearing data from download manager (settings-apps-all) and play store, then remove your google account, then go to play store and it will ask you to link your account after that try downloading the app. (That worked for me). {quote} Without more information and a way to reproduce it, I can only give an educated guess. Please try the suggestion in the quote above.