{ "id": "167209", "key": "TIMOB-24633", "fields": { "issuetype": { "id": "1", "description": "A problem which impairs or prevents the functions of the product.", "name": "Bug", "subtask": false }, "project": { "id": "10153", "key": "TIMOB", "name": "Titanium SDK/CLI", "projectCategory": { "id": "10100", "description": "Titanium and related SDKs used in application development", "name": "Client" } }, "fixVersions": [], "resolution": { "id": "2", "description": "The problem described is an issue which will never be fixed.", "name": "Won't Fix" }, "resolutiondate": "2019-06-25T22:40:41.000+0000", "created": "2017-04-20T12:39:31.000+0000", "priority": { "name": "Critical", "id": "1" }, "labels": [ "android" ], "versions": [], "issuelinks": [], "assignee": null, "updated": "2019-06-25T22:40:41.000+0000", "status": { "description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.", "name": "Closed", "id": "6", "statusCategory": { "id": 3, "key": "done", "colorName": "green", "name": "Done" } }, "components": [], "description": "When attempting to build production version of an App the process fails while executing \"C:\\ProgramData\\Titanium\\mobilesdk\\win32\\5.5.0.GA\\android\\titanium_prep.win32.exe\" command. An uncaught exception is thrown and \"socket hang up\" message is displayed. See attached Cintas-APPC-JobLog.txt file for details of the issue.", "attachment": [ { "id": "62070", "filename": "Cintas-APPC-JobLog.txt", "author": { "name": "stentzk@cintas.com", "key": "stentzk@cintas.com", "displayName": "Kevin Stentz", "active": true, "timeZone": "America/New_York" }, "created": "2017-04-20T12:36:59.000+0000", "size": 330423, "mimeType": "text/plain" } ], "flagged": false, "summary": "Cannot Build apk file due to \"Socket hang up\"", "creator": { "name": "stentzk@cintas.com", "key": "stentzk@cintas.com", "displayName": "Kevin Stentz", "active": true, "timeZone": "America/New_York" }, "subtasks": [], "reporter": { "name": "stentzk@cintas.com", "key": "stentzk@cintas.com", "displayName": "Kevin Stentz", "active": true, "timeZone": "America/New_York" }, "environment": "Windows 2012 Server. This is our continuous integration Build Server using Jenkins.\r\n\r\nOperating System\r\n Name = Microsoft Windows Server 2012 Standard\r\n Version = 6.2.9200\r\n Architecture = 64bit\r\n # CPUs = 1\r\n Memory = 4294496256\r\n\r\nNode.js\r\n Node.js Version = 0.12.12\r\n npm Version = 2.14.9\r\n\r\nTitanium CLI\r\n CLI Version = 5.0.9\r\n\r\nTitanium SDK\r\n SDK Version = 5.5.0.GA\r\n SDK Path = C:\\ProgramData\\Titanium\\mobilesdk\\win32\\5.5.0.GA\r\n Target Platform = android", "comment": { "comments": [ { "id": "417765", "author": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "body": "\r\n\r\nYes, Usually socket hang up is causing by network problem. \r\n\r\nHere is some suggestion:\r\n\r\n Reboot the studio.\r\n Change to a better network, or reset your connection.\r\n\r\nAlso, Try the below command in terminal/command prompt\r\n\r\n appc logout -D\r\n appc login\r\n\r\nIf that's doesn't help, uninstall node, and reinstalled Node and CLI. Thanks.\r\n\r\n", "updateAuthor": { "name": "sdarda", "key": "sdarda", "displayName": "Sharif AbuDarda", "active": false, "timeZone": "Asia/Dhaka" }, "created": "2017-04-20T14:23:59.000+0000", "updated": "2017-04-20T14:23:59.000+0000" }, { "id": "417858", "author": { "name": "stentzk@cintas.com", "key": "stentzk@cintas.com", "displayName": "Kevin Stentz", "active": true, "timeZone": "America/New_York" }, "body": "I tried the appc logout -D, uninstall node and reinstalled node and CLI. Getting the same issue.\r\n\r\nI'm going to work with our Network team. Can you provide me with Appcelerator IP addresses that your command utilities would be trying to get to?", "updateAuthor": { "name": "stentzk@cintas.com", "key": "stentzk@cintas.com", "displayName": "Kevin Stentz", "active": true, "timeZone": "America/New_York" }, "created": "2017-04-21T20:04:14.000+0000", "updated": "2017-04-21T20:04:14.000+0000" }, { "id": "418137", "author": { "name": "emerriman", "key": "emerriman", "displayName": "Eric Merriman ", "active": true, "timeZone": "America/Los_Angeles" }, "body": "Hello [~stentzk@cintas.com]\r\nHere are a couple of things that should help:\r\n\r\nIf you are behind a proxy, you must set the proxy server. In some cases, you must also whitelist URLs. \r\n\r\nSince you are using only the CLI from what I can tell, you can set the proxy server like so:\r\n{{appc config set proxyServer http://yourProxyServerHere}}\r\n\r\nIf you need to whitelist, and can't whitelist *.appcelerator.com then you can refer to the list of URLs on http://docs.appcelerator.com/platform/latest/#!/guide/Using_Studio_From_Behind_a_Proxy\r\n\r\nTo find out exactly what is happening, and any calls to URLs that are occurring, you can set the log to trace output with something like {{appc run -l trace}}", "updateAuthor": { "name": "emerriman", "key": "emerriman", "displayName": "Eric Merriman ", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2017-04-26T21:18:01.000+0000", "updated": "2017-04-26T21:21:10.000+0000" }, { "id": "449354", "author": { "name": "ahutton", "key": "ahutton", "displayName": "Alan Hutton", "active": true, "timeZone": "America/Los_Angeles" }, "body": "Closing as there was no response from reporter. Assuming proxy issues were addressed.", "updateAuthor": { "name": "ahutton", "key": "ahutton", "displayName": "Alan Hutton", "active": true, "timeZone": "America/Los_Angeles" }, "created": "2019-06-25T22:40:41.000+0000", "updated": "2019-06-25T22:40:41.000+0000" } ], "maxResults": 4, "total": 4, "startAt": 0 } } }