{
	"id": "172984",
	"key": "TIMOB-26872",
	"fields": {
		"issuetype": {
			"id": "1",
			"description": "A problem which impairs or prevents the functions of the product.",
			"name": "Bug",
			"subtask": false
		},
		"project": {
			"id": "10153",
			"key": "TIMOB",
			"name": "Titanium SDK/CLI",
			"projectCategory": {
				"id": "10100",
				"description": "Titanium and related SDKs used in application development",
				"name": "Client"
			}
		},
		"fixVersions": [],
		"resolution": {
			"id": "11",
			"description": "Is not a bug in our product",
			"name": "Not Our Bug"
		},
		"resolutiondate": "2019-08-05T21:40:31.000+0000",
		"created": "2019-02-11T06:19:58.000+0000",
		"epic": {
			"id": 172753,
			"key": "TIMOB-26658",
			"name": "Customer_Escalations",
			"summary": "Placeholder epics to track customer escalations",
			"color": {
				"key": "color_5"
			},
			"done": false
		},
		"priority": {
			"name": "Critical",
			"id": "1"
		},
		"labels": [
			"Escalation",
			"engSchedule"
		],
		"versions": [],
		"issuelinks": [],
		"assignee": null,
		"updated": "2019-08-05T21:40:31.000+0000",
		"status": {
			"description": "The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.",
			"name": "Closed",
			"id": "6",
			"statusCategory": {
				"id": 3,
				"key": "done",
				"colorName": "green",
				"name": "Done"
			}
		},
		"components": [
			{
				"id": "10202",
				"name": "Android",
				"description": "Android Platform"
			}
		],
		"description": "Following are the steps to produce the issue.\r\n1. Install the Hub from the Android play store.\r\n2. Configure Hub using VMware credential.\r\n3. If You have any other setting to configure the Android Enterprise we can use that.\r\n4. Once the configuration is completed it will create a separate workspace profile which includes the Android Enterprise Play Store. \r\n5. Download any Appcelerator application from Workspace.\r\n6. Open the app.\r\n7. It does not show a splash screen while opening.\r\n\r\nFor more details on Android Enterprise please visit [https://www.android.com/enterprise/https://www.android.com/enterprise/|https://www.android.com/enterprise/]\r\n\r\nSame app works well if install it through APK. \r\nAttached shot video to show it.",
		"attachment": [
			{
				"id": "66206",
				"filename": "App_installation_through_workspace.zip",
				"author": {
					"name": "shumne",
					"key": "shumne",
					"displayName": "shumne",
					"active": true,
					"timeZone": "America/Los_Angeles"
				},
				"created": "2019-02-28T10:43:56.000+0000",
				"size": 2676891,
				"mimeType": "application/zip"
			},
			{
				"id": "66207",
				"filename": "Hub_installation_&_profile_setup.zip",
				"author": {
					"name": "shumne",
					"key": "shumne",
					"displayName": "shumne",
					"active": true,
					"timeZone": "America/Los_Angeles"
				},
				"created": "2019-02-28T10:43:57.000+0000",
				"size": 4647033,
				"mimeType": "application/zip"
			},
			{
				"id": "66204",
				"filename": "installation_through_APK.mp4",
				"author": {
					"name": "shumne",
					"key": "shumne",
					"displayName": "shumne",
					"active": true,
					"timeZone": "America/Los_Angeles"
				},
				"created": "2019-02-28T10:43:32.000+0000",
				"size": 8317385,
				"mimeType": "video/mp4"
			},
			{
				"id": "66205",
				"filename": "installation_VMware_workspace.mp4",
				"author": {
					"name": "shumne",
					"key": "shumne",
					"displayName": "shumne",
					"active": true,
					"timeZone": "America/Los_Angeles"
				},
				"created": "2019-02-28T10:43:32.000+0000",
				"size": 7133572,
				"mimeType": "video/mp4"
			},
			{
				"id": "66253",
				"filename": "Screen Shot 2019-03-13 at 9.35.13 AM.png",
				"author": {
					"name": "lchoudhary",
					"key": "lchoudhary",
					"displayName": "Lokesh Choudhary",
					"active": true,
					"timeZone": "America/Los_Angeles"
				},
				"created": "2019-03-13T16:49:06.000+0000",
				"size": 42036,
				"mimeType": "image/png"
			}
		],
		"flagged": false,
		"summary": "Splash screen is not visible when we install the application using Android Enterprise Work Playstore and open app.",
		"creator": {
			"name": "shumne",
			"key": "shumne",
			"displayName": "shumne",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"subtasks": [],
		"reporter": {
			"name": "shumne",
			"key": "shumne",
			"displayName": "shumne",
			"active": true,
			"timeZone": "America/Los_Angeles"
		},
		"environment": "1. Mac OS version- 10.13.6\r\n2. Appceleratoro- 7.5.0\r\n3. Android SDK/Devices- All versions \r\n4.Appcelerator CLI- 8.9.1\r\n5.Node Js- 7.0.7",
		"comment": {
			"comments": [
				{
					"id": "446261",
					"author": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"body": "Hello [~shumne],\r\n\r\nCan you please provide more detail about your problem?\r\n\r\n1. Please correct me if I am wrong. Your apps are working well with splash screen during development or download from other app stores, and this problem only happens when you try to download and open it from Android enterprise work play store? \r\n\r\n2. if #i is yes, can you please provide a simple example we can test?  or can you please provide some screenshots or short video about how you reproduce the problem, like what the app store looks like, how you install Hub?\r\n\r\n3. Have you try a newly created test app for this process, see if you can see the same problem.\r\n\r\nPlease get back to us on this either in here or in the salesforce ticket. \r\n\r\nRegards,\r\nAppC Support\r\n",
					"updateAuthor": {
						"name": "sdarda",
						"key": "sdarda",
						"displayName": "Sharif AbuDarda",
						"active": false,
						"timeZone": "Asia/Dhaka"
					},
					"created": "2019-02-23T16:22:12.000+0000",
					"updated": "2019-02-23T16:22:21.000+0000"
				},
				{
					"id": "446435",
					"author": {
						"name": "shumne",
						"key": "shumne",
						"displayName": "shumne",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "Hi Sharif,\r\n#1. Yes, you are right.\r\n\r\n#2. Following are the steps to reproduce the issue.\r\n    A. Hub installation and workspace profile setup:\r\n         a. Install the Intelligent Hub app from google play store.\r\n         b. Enter VMware email address.\r\n         c. Click on next button.\r\n         d. Enter the username and RSA passcode and click on the sign in.\r\n         e. Select ownership and click on next.\r\n          f. Accept terms and condition.\r\n         g. Then privacy screen will appear, click on the I understand button to move forward.\r\n         h. Then Data sharing screen will display, click on the accept button.\r\n          i. Then Setup work profile screen will display, click on the accept button.\r\n          j. It will create your work profile.\r\n         k. You can see your Workspace on the screen.\r\n    B. Install the app from the Android enterprise work play store.\r\n          a. Open the workspace if any created.\r\n          b. Click on the play store(Play Store icon with a small briefcase at the bottom).\r\n          c. Install any VMware app.\r\n          d. Open the app.\r\n          e. It will not show the splash screen.\r\n    C. Install the app using the APK file or from Google play store.\r\n          a. Install any VMware app using the APK file.\r\n          b. Open the app.\r\n          c. It will not show the splash screen.\r\n\r\n#3. Yes, I have tried.\r\n\r\nI am sharing screenshots and short videos to reproduce the splash screen issue.\r\n\r\nPlease let us know if you need more details.\r\n [^App_installation_through_workspace.zip]  [^Hub_installation_&_profile_setup.zip]  [^installation_through_APK.mp4]  [^installation_VMware_workspace.mp4] ",
					"updateAuthor": {
						"name": "shumne",
						"key": "shumne",
						"displayName": "shumne",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2019-03-01T07:20:43.000+0000",
					"updated": "2019-03-01T07:20:43.000+0000"
				},
				{
					"id": "447068",
					"author": {
						"name": "jquick",
						"key": "jquick",
						"displayName": "Joshua Quick",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"body": "I doubt this is a Titanium issue.\r\n\r\nTitanium sets the splash via the main launcher activity's \"windowBackground\" style in XML, which is the standard way of handling it on Android. The Android OS displays the \"windowBackground\" on app startup before any of the app's native code gets executed. It works similarly to an iOS \"default.png\". Meaning Titanium does *not* display the splash, the OS is supposed to do it.\r\n\r\nBut in this case, the app is being launched by Android Enterprise within a sandboxed environment and it's ignore the \"windowBackground\" image. So, this is really an issue with Android Enterprise.",
					"updateAuthor": {
						"name": "jquick",
						"key": "jquick",
						"displayName": "Joshua Quick",
						"active": true,
						"timeZone": "America/Los_Angeles"
					},
					"created": "2019-03-21T22:41:59.000+0000",
					"updated": "2019-03-21T22:41:59.000+0000"
				}
			],
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}