[AC-2467] ACS push notification with registered app not receiving

GitHub Issue	n/a
Type	Bug
Priority	n/a
Status	Closed
Resolution	Invalid
Resolution Date	2014-02-14T06:09:09.000+0000
Affected Version/s	n/a
Fix Version/s	n/a
Components	n/a
Labels	n/a
Reporter	Jayme Fishman
Assignee	Marco Cota
Created	2014-01-27T11:27:38.000+0000
Updated	2016-03-08T07:41:31.000+0000

Description

I have uploaded my iOS keys from the keychain to the ACS manager (dev and prod). They keys are for a push enabled application. I used the code in the ACS example to receive push notifications. I re-installed the app I am writing with the new provision profile. I don't get an error on startup (which I did before I started using the new profile). I can see the application in the iOS settings as an app that can receive push notifications. I then went to test sending a push notice several times from dev and then once eventually from prod after dev did not work and none of them went through - but I am not getting any errors. I should also mention that the documentation in the Titanium Push Notification Guide is a bit unclear as to the necessity of creating a user and/or registering to a channel as well as the use of tokens. The documentation makes most of those steps seem like optional alternatives to a general push registration. That said, I did create a user but am not logging that user in because the example was unclear and I would prefer not to have every user login if avoidable. The code I have in app.js to register for push notices is as follows (am I missing something):

Ti.Network.registerForPushNotifications({
    // Specifies which notifications to receive
    types: [
        Ti.Network.NOTIFICATION_TYPE_BADGE,
        Ti.Network.NOTIFICATION_TYPE_ALERT,
        Ti.Network.NOTIFICATION_TYPE_SOUND
    ],
    success: deviceTokenSuccess,
    error: deviceTokenError,
    callback: receivePush
});
// Process incoming push notifications
function receivePush(e) {
    alert('Received push: ' + JSON.stringify(e));
}
// Save the device token for subsequent API calls
function deviceTokenSuccess(e) {
    deviceToken = e.deviceToken;
}

function deviceTokenError(e) {
    alert('Failed to register for push notifications! ' + e.error);
}

Comments

Jayme Fishman 2014-01-29

Just thought I would bump this as it is a blocking issue for me. Please let me know if I am missing something or if this is a bug. Thanks.
Jayme Fishman 2014-01-30

Just checking in again. Please let me know if this is an ACS issue.

Marco Cota 2014-02-01

The code you are providing is only intended to enable the device and the app to receive Push Notifications, either from ACS or a third party service, in order to use the ACS as you mention you will need to create a user and subscribe to a channel. Related wiki: http://docs.appcelerator.com/titanium/3.0/#!/guide/Push_Notifications API: http://docs.appcelerator.com/titanium/3.0/#!/api/Titanium.Cloud.PushNotifications This is the sample code of how to implement and subscribe to the ACS push notification service.

   var Cloud = require('ti.cloud');
   var deviceToken;
    
   var win = Titanium.UI.createWindow({
       title:'ACS iOS App',
       backgroundColor:'#fff'
   });
   
    
   var registerPush = Ti.UI.createButton({
       width:260,
       height:30,
       top:30,
       title:"REGISTER PUSH NOTIFICATION"
   });
   win.add(registerPush);
    
   registerPush.addEventListener('click',registerUser);
   
   //user login on cloud using default credential
   function loginUser(){
       Cloud.Users.login({
           login: 'push123x',
           password: 'push123x'
       }, function (e) {
       if (e.success) {
       var user = e.users[0];
   			alert("Loggin successfully");
               getDeviceToken();
           } else {
               alert("Error :"+e.message);
           }
       });
   }
   
   // getting device token
   function getDeviceToken(){
       Titanium.Network.registerForPushNotifications({
           types: [
               Titanium.Network.NOTIFICATION_TYPE_BADGE,
               Titanium.Network.NOTIFICATION_TYPE_ALERT,
               Titanium.Network.NOTIFICATION_TYPE_SOUND
           ],
       success:function(e)
       {
           deviceToken = e.deviceToken;
           alert("deviceToken = "+deviceToken);
           registerForPush();
       },
       error:function(e)
       {
           alert("Error: "+e.message);
       },
       callback:function(e)
       {
           alert("push notification received"+JSON.stringify(e.data));
       }
       });
   }
   
   // register for push notification on cloud server
   function registerForPush(){
       Cloud.PushNotifications.subscribe({
           channel: 'demo_alert',
           type:'ios',
           device_token: deviceToken
       }, function (e) {
           if (e.success) {
               alert('Success :'+((e.error && e.message) || JSON.stringify(e)));
           } else {
               alert('Error:' + ((e.error && e.message) || JSON.stringify(e)));
           }
       });
   }
   
   win.open();

Jayme Fishman 2014-02-01

That is very helpful. The piece that is still unclear is how does one programmatically create a user? I can see how to do it from the ACS panel but that would not be practical OR can you share a single "user" across multiple devices?
Ritu Agrawal 2014-02-09

Please take a look at the following documentation that describes how to create a user programatically. http://docs.appcelerator.com/cloud/latest/#!/api/Users-method-create
Jayme Fishman 2014-02-14

I got this working now - you can close the ticket if you want.
Ritu Agrawal 2014-02-14

Closing this ticket based on reporter's latest comment.

JSON Source