[AC-3311] Cannot Launch Studio behind a proxy
| GitHub Issue | n/a |
|---|---|
| Type | Story |
| Priority | n/a |
| Status | Closed |
| Resolution | Not Our Bug |
| Resolution Date | 2014-08-14T07:56:05.000+0000 |
| Affected Version/s | n/a |
| Fix Version/s | n/a |
| Components | Studio |
| Labels | studio |
| Reporter | Brian Crouthamel |
| Assignee | Mauro Parra-Miranda |
| Created | 2014-07-25T18:17:31.000+0000 |
| Updated | 2016-03-08T07:57:44.000+0000 |
Description
We have been unable to login to studio from behind our corporate proxy. We can login when not behind the proxy. We are setting up the proxy correctly in the dialog window.
What else can I try to either get past this, or find out that I've got something not configured correctly, or maybe we can go back to the security team with something they can do.
The message I get back in the terminal when launching Titanium from the command line is this:
2014-07-24 14:41:29.850 TitaniumStudio[6072:362b] Unable to load realm info from SCDynamicStore
java.io.IOException: Unable to tunnel through proxy. Proxy returns "HTTP/1.1 407 Proxy Authentication Required"
at sun.net.www.protocol.http.HttpURLConnection.doTunneling(HttpURLConnection.java:1674)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:164)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1031)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:230)
at com.appcelerator.titanium.core.user.TitaniumUserManager.signIn(TitaniumUserManager.java:160)
at com.appcelerator.titanium.rcp.handlers.TitaniumSplashHandler$16.run(TitaniumSplashHandler.java:994)
Hello! Can you please get this code and check if the ports are open? YOu will get an output with the information of what is failing. https://github.com/appcelerator/titanium-connection-test Best Regards!
Hello, It appears that all the attempted connections failed. The raw HTTP module failed. Error: connect ECONNREFUSED The tunnel module failed. Error: tunneling socket could not be established, cause=connect ECONNREFUSED The request module failed. Error: tunneling socket could not be established, cause=connect ECONNREFUSED
Hello Brian, you will need to contact your IT department and request them to modify your proxy to be able to communicate with some servers/ports. You can get the whitelist of services that you need from: http://docs.appcelerator.com/titanium/3.0/#!/guide/Using_Studio_From_Behind_a_Proxy Once they notify you about the add of those, please test again with the titaniun connection test. This issue has more to do with your network configuration than with the product. Best Regards!