Titanium JIRA Archive
Appcelerator Community (AC)

[AC-1687] Cloud user password reset function not working

GitHub Issuen/a
TypeBug
Priorityn/a
StatusClosed
ResolutionNot Our Bug
Resolution Date2014-05-12T04:37:37.000+0000
Affected Version/sn/a
Fix Version/sn/a
Componentsn/a
Labelscloud, password, reset
ReporterErcan POLAT
AssigneeShuo Liang
Created2014-03-27T15:04:26.000+0000
Updated2016-03-08T07:38:10.000+0000

Description

Hello, I am trying to activate password reset system of my app. Both Titanium user component and user panel on the cloud not sending password reset emails. On mobile app I get response 200 but no emails received. On settings page of cloud while saving my SMTP information, test email received succesfully.

Comments

  1. Shuo Liang 2014-03-28

    Hi, Can you show me your SMTP configuration, in order to make more tests with it.
  2. Shuo Liang 2014-03-28

    And Can you tell me which platform do you use for your app, community or enterprise?
  3. Ercan POLAT 2014-03-28

    I am using Community. If you can provide me your personal email, I can send you my SMTP server info and some screenshot.
  4. Shuo Liang 2014-03-31

    Hi, my email is sliang@appcelerator.com.
  5. Shuo Liang 2014-04-08

    Please let me know if you still have that problem or if yes, email me about your SMTP configuration.
  6. Shuo Liang 2014-04-08

    Please let me know if you still have that problem or if yes, email me about your SMTP configuration.
  7. Shuo Liang 2014-04-10

    Just read your email, please try to set SMTP configuration like following: Username : programlama@akinsoft.com.tr Password : ***** (your password) TLS : True SMTP Address : mail.akinsoft.com.tr Port : 587 Domain : www.akinsoft.com.tr Authentication : login Set Default Sender : False Test Mode : False (some times if your setting is a little bit wrong, but you still can receive the verify email, but other email doesn't work) If you can't make it work after changing the configuration, please email me the full setting(include password), in order to test it by me.
  8. Shuo Liang 2014-05-06

    As there is no any response from you for one month, I will consider this problem has been fixed. I will close this ticket.
  9. Shuo Liang 2014-05-12

    I thinks it is not our bug. Just setting problem.

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