Titanium JIRA Archive
Appcelerator Community (AC)

[AC-410] Sending Analytics Ping Problem In Appcelerator Studio

GitHub Issuen/a
ResolutionNeeds more info
Resolution Date2015-11-14T01:52:22.000+0000
Affected Version/sn/a
Fix Version/sn/a
ReporterAlan Barlow
AssigneeShak Hossain


Steps to Reproduce

launch appcelerator studio, sign in

Actual Result

a pop up shows up saying 'Multiple problems have occurred' and it keeps saying its sending analytics ping

Expected Result

no error messages


Appc Info.txt2015-08-21T05:35:45.000+000015825


  1. Motiur Rahman 2015-07-02

    Hello [~alantbarlow], To solve this type of problem try this following and let us know. 1. Logout and Login using terminal 2. Logout from studio using this command: appc logout 3. Logout from CLI using this command: appc logout –D 4. Login Studio using this command: appc login 5. And then follow those steps. 6. After then Open studio again 7. Log in Thanks.
  2. Alan Barlow 2015-07-03

    I followed those steps logging out then back in using both cli and studio terminal, then I logged out of studio, relaunched it, and signed back in and the same problem occurs. It did no effect on the problem.
  3. Motiur Rahman 2015-07-09

    Hello [~alantbarlow], Is it still an issue for you, if so try to delete your Ti SDK and install it again, maybe the SDK is corrupted.
       appc ti sdk uninstall (SDK version )
       appc ti sdk install latest
       appc ti sdk install (SDK version )
  4. Motiur Rahman 2015-07-22

    Hello [~alantbarlow], Are you still having this issue? Please let us know. Thanks.
  5. Alan Barlow 2015-08-12

  6. Motiur Rahman 2015-08-13

    Hello [~alantbarlow], Open terminal and run below commands then let us know. 1. node —version (if not installed then you can download it from [here](https://web.appcelerator.com/product/cli)) 2. "sudo npm install appcelerator -g" 3. "appc setup" Login to Studio from terminal using below command then open your STUDIO. "appc login" If the problem still persist then Uninstall your Studio and Install it again. Download from here: https://web.appcelerator.com/product/studio Thanks
  7. Alan Barlow 2015-08-21

    I have finally logged in and this problem is still unresolved. I attached the results returned from running "appc info" in the CLI. I have already tried reinstalling Appcelerator Studio, Node.JS, GET, and the CLI with no luck.
  8. Motiur Rahman 2015-11-08

    Hi [~alantbarlow], Is it still an issue for you?

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