Titanium JIRA Archive
Appcelerator Community (AC)

[AC-4862] Arrow Cloud Email Not Working

GitHub Issuen/a
TypeBug
Priorityn/a
StatusClosed
ResolutionHold
Resolution Date2017-03-27T16:37:32.000+0000
Affected Version/sAppcelerator Studio 4.3.0
Fix Version/sn/a
ComponentsAppcelerator Dashboard, ArrowDB
Labelsarrowdb, email, ti.cloud
ReporterIshan Singh
AssigneeShak Hossain
Created2017-03-20T10:40:06.000+0000
Updated2017-03-27T18:29:03.000+0000

Description

Hi, I am trying to save the smtp settings for the g-suite account but not able to. There are two ways i am able to get it saved successfully 1. TLS enabled with port 465. 2. TLS disabled with port 587. But with the above settings i get the test email of settings saves successfully, but after that when i trigger the email using ti.cloud module, nothing happens no email comes. I see the logs and it says status 200, but email never comes also i can see the logs of the test mail sent about settings saved in the google admin console but not the emails i trigger through the ti.cloud I spoke to google g-suite support, as per them TLS enabled only works with port 587 and TLS disabled works only with 465, in which case my settings are not saved and i get error of smtp settings are not valid. Please help me out. I also raised an issue previously but i am not able to see it, it's not there in my raised issues.

Attachments

FileDateSize
Screen Shot 2017-03-24 at 8.24.32 PM.png2017-03-24T14:55:21.000+0000163325
Screen Shot 2017-03-24 at 9.04.51 PM.png2017-03-24T15:35:17.000+0000170652

Comments

  1. Ishan Singh 2017-03-20

  2. Sharif AbuDarda 2017-03-20

    Hello, can you please provide your app key? Thanks
  3. Wei Kong 2017-03-21

    @ishansingh2003@gmail.com, can you please provide your app key?
  4. Wei Kong 2017-03-21

    Can you please try port 587 with tls set to true.
  5. Sharif AbuDarda 2017-03-23

    Hello [~ishansingh2003], Can you follow up on @wei kong's comment?
  6. Ishan Singh 2017-03-23

    Hi [~wkong], I have tried every possible combination, if you read the description I wrote above you will find it. There should be a detailed log when there is some error in the SMTP settings, so that a user can see what's the issue, not just SMTPS settings are not valid error.
  7. Wei Kong 2017-03-23

    I'm seeing failures like "job_name" : "Mail", "message" : "end of file reached", "status" : 400 can you please test with a simple test email?
  8. Ishan Singh 2017-03-23

    I tested that, But for that my settings should be saved for smtp.
  9. Wei Kong 2017-03-23

    what do you mean? this is an error coming out of your test email I see in the log. it is not related to saving settings. it is an error the smpt server returned .
  10. Ishan Singh 2017-03-23

    Can you please share the logs here ?
  11. Wei Kong 2017-03-23

    i did can you see it now?
  12. Ishan Singh 2017-03-23

    The to email id is ishansingh2003@gmail.com, not Ishan@gmail.com. I have passed the first one. Lemme verify it
  13. Wei Kong 2017-03-23

    are you having issue with sending email on dashboard when setting smtp or sending email using our api? the log is for api only. I don't have information on dashboard. would have to involve another team.
  14. Ishan Singh 2017-03-23

    I have issue with both
  15. Ishan Singh 2017-03-24

    This is the setting i am using, i am getting a test email of smtp settings saved. After that when i trigger from app or curl, no email comes.
  16. Ishan Singh 2017-03-24

    Please see the attached file.
  17. Wei Kong 2017-03-24

    i changed to tls true with port 587 and tested it. it is working. Can you try it? Did you try this combo before?
  18. Ishan Singh 2017-03-24

    I tried with TLS to true, but it was not saving the smtp settings saying settings are not valid. Is there an issue with the Appcelerator Settings saving ?
  19. Ishan Singh 2017-03-24

    And yes, Its working now. But it should not be like this. from my end also if i give the same settings with tls to true, it should save the settings instead giving error.
  20. Ishan Singh 2017-03-24

    You can see this screenshot, from dashboard we from our end save the settings you just change from the backend.
  21. Ishan Singh 2017-03-24

    The screenshot is of the another app, i am trying to save smtp settings for. As user cannot raise a ticket everytime. Please look into this.
  22. Wei Kong 2017-03-24

    [~sdarda] can you please file a dashboard ticket on this? I don't know why dashboard won't let the user same tls to true when 587 is used
  23. Ishan Singh 2017-03-25

    Thanks, i will try to create another issue and give this issue reference. Please don't close this until i raise an issue there.
  24. Ishan Singh 2017-03-27

    You again shifted that issue to somewhere else, without even letting me know. You should have atleast let me know where it is moved ?

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