Titanium JIRA Archive
Appcelerator Community (AC)

[AC-5210] Internal Error at marketplace.appcelerator.com

GitHub Issuen/a
TypeBug
Priorityn/a
StatusClosed
ResolutionDone
Resolution Date2017-09-21T08:07:42.000+0000
Affected Version/sn/a
Fix Version/sn/a
ComponentsWebsites
Labelsn/a
ReporterMark van der Tol
AssigneeShak Hossain
Created2017-09-18T13:58:22.000+0000
Updated2017-09-21T08:07:42.000+0000

Description

After logging in on https://marketplace.appcelerator.com/ I get an Internal Server Error on every page of the Marketplace. I tried removing Cookies/hard refresh, but I keep getting an Internal Server Error. I tried both Chrome and Safari. This is the exact error message: An error has occurred. Internal Error Our bad. Please try again later. How to reproduce: * Go the Marketplace * Login * Now all Marketplace pages give an Internal Server Error

Attachments

FileDateSize
InternalError.png2017-09-19T11:32:02.000+000045443
Screen Shot 2017-09-19 at 5.21.34 PM.png2017-09-19T15:28:37.000+0000171137
Screen Shot 2017-09-19 at 7.56.57 PM.png2017-09-19T15:28:38.000+000083460

Comments

  1. Aminul Islam 2017-09-19

    Hi, We have tested this issue and so far we have been unable to reproduce this issue. We tried following steps : 1. Go the Marketplace ( https://marketplace.appcelerator.com/) 2. Login 3. No error. We also tried both Chrome and Safari. Could you please send a screenshot of error message? Regards, Aminul
  2. Mark van der Tol 2017-09-19

    Hi, thanks for having a look. I've attached a screenshot to this ticket. The annoying thing is that it doesn't include any details about why the error occurs. As I want to update an existing component, I cannot just create a new account and use that one.
  3. Aminul Islam 2017-09-19

    Hi, I tried both Chrome and Safari again. So far we have been unable to reproduce this issue. !Screen Shot 2017-09-19 at 7.56.57 PM.png|thumbnail! !Screen Shot 2017-09-19 at 5.21.34 PM.png|thumbnail! Please try the following steps again : Clear your cookies and cache Try Incognito/private window Try a different browser for singing up. Let us know if you get same error again. Regards, Aminul
  4. Aminul Islam 2017-09-20

    Hi, Could you please reset your old existing account's (mark@plot-app.com) password? Let us know how it goes. Regards, Aminul
  5. Mark van der Tol 2017-09-21

    I can login and use the Marketplace now, so the issue is now resolved. Thanks for your help.

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